TCPA Compliant Policy
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TCPA Policy
TCPA Compliance Policy
- DO NOT CALL POLICY AND PROCEDURE
It is the policy of Taurus Technologies BPO to fully comply with all applicable “Do Not Call” laws and regulations regarding wired and wireless telephone communications (whether by live, artificial or prerecorded voice, telephone facsimile machine, computer or otherwise) to any covered telephone line or number.
In a good faith effort to so comply and to provide consumers with an opportunity to exercise their “do not call” rights, the Taurus Technologies hereby establishes, and will implement, the following procedures:
- No representative of Taurus Technologies shall initiate any telephone solicitation, as defined by law, to any residential telephone subscriber before the hour of 8:00 a.m. or after 9:00 p.m. (local time at the called party’s location).
- Taurus Technologies shall maintain a “company specific” do not call list and shall promptly honor a request to be placed on the company do not call list within a reasonable time of such request, each entry on such “company specific” do not call list
shall be retained for at least five (5) years or until the requester makes a further written request to be deleted from said list. The Company specific do not call list shall be readily available at company’s Head office. - Taurus Technologies shall periodically purchase or otherwise obtain from the Do Not Call Administrator, not less frequently than every three months or such lesser time as may be prescribed by law, the applicable National Do Not Call database for the area in which the Firm makes telephone solicitations for the purpose of compliance with the “do not call” provisions of state and federal law. A copy of the National Do Not Call database shall be readily available at company’s Head Office.
- Prior to making any telephone solicitation, a representative of the Firm shall check both the “company specific” do not call list and either the most recent applicable Do Not Call National database or the Firm’s download of this database to ensure
that no call is placed to a residential telephone subscriber listed therein unless:
(a) the Firm has the subscriber’s prior express permission, evidenced by a signed written agreement which states that the consumer agrees to the contact by the Firm and includes the telephone number to which the call may be placed.
www.taurustechnologies.co
34C Awami Arcade C block, Iran road, Satellite Town, Rawalpindi.
(b) the company representative making the call has a personal relationship with the recipient of the call (a personal
relationship means that the person called is personally known to the caller). - No representative of Taurus Technologies shall use any technology to dial a telephone number for the purpose of determining whether the line is a fax or voice line nor use an automatic telephone dialing system or artificial or pre-recorded message in any call made to a wireless telephone number. The use by any representative of the Firm of any artificial or pre-recorded messages delivered by an automatic telephone dialing system shall identify Taurus Technologies and Taurus Technologies telephone number or address. No representative of the Firm shall use any system which blocks the transmission of caller ID information. All representatives of the Firm (whether employees
or independent contractors) shall advise the Broker in writing of the fact that such a system is being used. - In order to comply with all applicable do not call laws and Taurus Technologies’ license law duty to supervise affiliated licensees, each representative of the Firm shall undergo periodic training as to the applicable law regarding telephone solicitations, including a review of the applicable rules regarding do not call restrictions, and shall be subject to discipline, up to and including termination, for any failure to participate in such training and any failure to comply with the Firm’s Do Not Call Policy and Procedures, as well as all applicable legal provisions.
- In the event of any question regarding the provisions of applicable law or this Do Not Call Policy and Procedure,
the representative of Taurus Technologies shall promptly contact Taurus Technologies to obtain clarification.